Delete your Stoorez account

In the Stoorez app, open Profile → Delete Account. After you confirm, we immediately unpublish your listings, disable sign-in, revoke active sessions, and place the request in our deletion queue.

Before we can accept a request

Bookings must be complete and refunds, disputes, and host payouts must be resolved. If anything remains open, the app tells you what to resolve before trying again.

What happens within seven days

Staff verify and complete each eligible request within seven calendar days. We remove Firebase sign-in identities, profile information, listings, photos, reviews, saved items, and other user-generated content. Sign in with Apple authorization is revoked when linked. We send a completion notice to the account contact address.

Information we retain

Booking, invoice, payment, refund, dispute, and payout records required for tax, accounting, fraud prevention, or legal obligations are retained only for the applicable statutory period. They are anonymized so they no longer identify the deleted account. Stoorez does not retain card details; Razorpay processes and retains payment credentials under its own policies.

Cannot access the app? Contact us through the support page from your account email or phone number so we can verify your identity.